Télétravail

Encouraging remote work, the government and many business leaders have helped limit the spread of the Coronavirus. Following the health crisis, this mode of work has become widespread globally and promises to revolutionize the way we work. However, the widespread adoption of remote work requires efficient management tools! Remote work and technology inevitably go hand in hand for employees to continue performing their jobs as if they were in the office.

Are you looking to provide your employees with all the necessary resources for optimal task execution outside of the company? Are you searching for a comprehensive and efficient tool that allows you to maintain control over all remote activities? Let's explore a reliable CRM-BPM solution that meets your needs!

A lasting trend revolutionizing our way of working

A cultural revolution in the world of work
The lockdown has led to the widespread adoption of remote work around the world and has familiarized the French with a concept that was far from being embraced before the crisis. In fact, according to a 2019 study conducted by Dares,, the statistical service of the Ministry of Labor, prior to the pandemic, only 3% of private sector employees regularly worked remotely. But during the lockdown, as many as four out of ten private sector employees continued working through remote work. A first in France!

Millions of employers and employees who were previously reluctant had no choice but to take the leap. However, this forced experience of remote work seems to have ultimately won over a large majority, as many of them continue to practice this approach at least part-time since the lifting of the lockdown. The benefits of remote work are numerous, including reduced absenteeism and delays, decreased expenses for office space and transportation, time savings, reduced stress, increased comfort, autonomy, and flexibility for employees. There are many advantages to working remotely!

A trend widely followed internationally
Internationally as well, the COVID-19 pandemic has convinced many companies to extensively adopt remote work. The digital giant Google, for example, has implemented widespread remote work until summer 2021 in Europe, the US, Brazil, and India. In May 2020, the social media king Facebook also announced its intention to have half of its employees working from home permanently within the next five to ten years.

While this change in working mode allows many companies to navigate through the crisis, it nevertheless requires equipping employees accordingly with suitable computers and software.

Télétravail et technologie : un logiciel CRM-BPM qui facilite le travail à distance

The physical absence of employees from their workplace will in no way hinder them from accomplishing their daily tasks, given that the company is equipped with a powerful solution. If you also wish to enable your employees to work efficiently from remote locations while maintaining oversight of the activities performed by your remote teams, a reliable CRM-BPM tool is indispensable.

Continuous, Easy, and Fast Remote Information Sharing
Remote work entails a new working environment for your employees. No more informal exchanges at the office or around the coffee machine! You will need to find an effective way to facilitate sharing so that your team members are kept informed about project progress and don't feel isolated at home. They will also need constant access to all the information they usually have at the office in order to perform their tasks just as productively.

With a reliable CRM-BPM software, your employees will have access to a platform for sharing essential information related to their work, no matter where they are located. This will enable them to work efficiently and autonomously.

Improved Data Organization and Project Tracking
This forced experience of telework has highlighted certain deficiencies in the information systems of many companies. However, it is precisely these gaps that can hinder your employees from working efficiently outside their usual workplace.

For instance, a disorganized database can lead to confusion, which in turn results in decreased productivity. This is especially true when your employees are working from home with numerous potential distractions. With a comprehensive CRM-BPM solution, information related to ongoing projects becomes easier to organize, locate, and utilize.

Some companies still use separate systems to manage their customer data on one hand and their internal business functions on the other. A two-in-one system that can centralize information and distribute it in a timely manner to remote workers will simplify your life during periods of remote work.

Improved Organization and Task Coordination
The centralization of stored information and the use of workflow tools will allow your teams to clearly define responsibilities and tasks for each individual within a process.

A rigorous and intelligent organization facilitated within your company will enable you to achieve your objectives and reach results more quickly, even in remote work conditions. If your teams are not physically together, they will still have the impression of truly working together thanks to GeoProd's CRM-BPM solution.

This tool will also assist each remote worker in developing personal work methodologies. With a clear overview of the set goals and the means available to achieve them, everyone can organize themselves effectively without wasting time.

Efficient Control of Activities, in Any Circumstances
The CRM-BPM solution provides you with functionalities that ensure productivity and control of your remote teams. The tasks performed, ongoing activities, and information entering, exiting, and circulating within your company will hold no secrets for you. Managers can easily monitor the progress of missions dedicated to their teams remotely and ensure the continuity of their business effectiveness.

As you may have understood, telework and technology are inseparable. GeoProd's unique and intuitive platform offers you a virtual workspace that is accessible and functional around the clock, enabling your employees to remain motivated and high-performing in any circumstances! Our solution, which facilitates remote work, has already ensured the business continuity of numerous companies during the lockdown. So why not adopt it for your own organization?

Remote work is gaining popularity. More and more employees are interested in this mode of operation that was once considered marginal. And the lockdown measures due to Covid-19 have only reinforced this trend! This period of "forced" telework has changed mindsets within many companies. Working from home has numerous advantages for employers and employees, but it also poses a significant challenge for HR departments. Fortunately, tools have been implemented to facilitate this new way of working. Let's delve into all of this in more detail!

The advantages of remote work

Balancing personal and professional life
Remote work is becoming increasingly popular because it allows for an improved quality of life. By working from home, you can dedicate more time to your family instead of being stuck in traffic. With a little organization, you can arrange your schedule more flexibly to spend more time with your loved ones.

Designing your workspace as desired
Whether it's in the living room facing the window or in a personalized home office, you can choose the place in your house that inspires you the most to work. You'll be in your own inspiring cocoon, rather than in an office set up for an entire team of employees.

Reducing travel and fuel consumption
No more wasted hours every week commuting to the office! You'll finally have time to dedicate to your hobbies in the morning and after work. This reduction in travel is also great news for the planet and for your wallet.

Working without being distracted by colleagues
By working from home, you'll finally be able to complete a task without being interrupted by a colleague. As you'll be less distracted by what's happening in your workspace, you'll be more productive at work. You can work calmly and at your own pace to avoid falling behind on your tasks.

Reorganizing office spaces
Teleworking is also an opportunity for the company. With fewer people in the premises, the workspace can be adjusted according to the reduced number of on-site workers. This means that you'll have more space to create relaxation areas and arrange desks with more distance between them.

New roles for HR departments

Given the growing importance of teleworking in the business world, HR departments need to find new organizational methods to monitor employees. Their mission is to ensure that employees manage their working time properly. They will need to strike the right balance between rigidity and flexibility to support managers in implementing all the necessary changes within the company.

Tools to facilitate teleworking

Communication platforms
To communicate effectively, it is essential for your company to equip itself with collaborative tools. Your employees will be able to exchange instant messages, make voice or video calls from any device, and in a secure manner.

Web conferencing solutions
Having tools to set up web conferences is essential for efficient and secure teleworking. Your teams will be able to hold remote meetings that are just as effective as face-to-face ones.

Document sharing solutions
Equipping your company with document sharing solutions will also simplify collaboration between teleworkers, traveling salespeople, and office-based employees. Documents stored in the cloud become collaborative and can be shared and edited in real-time.

Customer Relationship Management (CRM) software
CRM systems allow for effective and efficient customer relationship management. All data is centralized in a single tool, and your employees can access it from anywhere they work. Ideal for teleworkers, but also for mobile salespeople! A good CRM is essential for optimal customer satisfaction.

Are you looking for a collaborative CRM to enhance your sales performance? Discover GeoProd, a tool that integrates CRM and BPM, allowing you to manage your customer relationships remotely!

Do you want to convert more prospects? Retain your customers? Then you need to provide the best customer experience possible. For that, your sales service must be fast, high-quality, and personalized. An AI-powered CRM is the ideal tool to achieve these goals. It not only automates repetitive tasks but also helps you make the right decisions to achieve better sales results. Let's dive into the AI-enabled Customer Relationship Management software!

What is an AI-powered CRM?

A Customer Relationship Management (CRM) is a software tool used for managing customer relationships in a business. It stores personal and commercial customer data and organizes it to facilitate the work of human resources. For even greater efficiency, some high-quality CRMs operate with artificial intelligence.

AI enables the software to make decisions similar to those made by a human. These decisions are based on the experience recorded by the machine through Machine Learning.

There are two types of artificial intelligence:

• Conversational artificial intelligence, also known as "weak artificial intelligence," enables machines to imitate human conversations.
• Reasoning artificial intelligence, also known as "strong artificial intelligence," enables machines to learn, plan, make judgments, interpret, and find solutions to problems.

Conversational AI in CRM

Voice Assistants
Your teams likely spend a significant portion of their work time on repetitive and time-consuming administrative tasks. During phone calls, they have to manually enter all customer information and then process it.

To address this issue, AI-powered CRMs include voice assistants. These tools analyze, transcribe, and translate oral conversations with your customers.

They then structure these voice commands into tasks within the CRM, which are accessible to your team members. With this solution, your teams can manage their schedules much more efficiently, and your customers will be satisfied with the swift assistance.

Voice assistants can also be used for dictating emails. This is another way for your teams to save valuable time that they can dedicate to more important tasks.

Chatbots
More and more company websites are now equipped with chatbots. These are conversational agents that automate the process of responding to customer inquiries. These virtual assistants are capable of interacting with users in a human-like manner.

Chatbots operate with artificial intelligence: they understand and analyze user queries based on stored data. This tool is highly beneficial to businesses as it enables responsive and dynamic customer service while saving time for employees.

Reasoned AI in a Customer Relationship Management Software

Task Prioritization
The CRM software will assist you in determining the likelihood of converting a prospect into a customer. It can prioritize tasks to increase your sales efficiency.

You will know which actions to take and when the opportune moment is. Not all leads need to be immediately addressed. You just need to identify the most urgent tasks. An AI-powered CRM is the ideal tool to improve customer satisfaction and enhance performance.

Automated Predictions
Your CRM holds a history of customer data that can be organized and analyzed by algorithms using AI. With this data, the software can provide recommendations on how to best address customer demands.

For example, the software can advise you on the preferred support channel for a specific client. These predictions made by your tool through artificial intelligence will help you convert more prospects and retain existing customers.

Revenue Forecasting
Classifying all the data that contributed to revenue generation in your company can be challenging. An AI-powered CRM can analyze revenue-related data and draw conclusions to forecast your future revenue. This way, you can determine if your efforts are paying off or if adjustments are necessary.

If you're looking for a CRM-BPM software that utilizes artificial intelligence, GeoProd is the solution you need. This exceptional tool, dedicated to the banking, insurance, and mutual sectors, will effectively convert prospects into customers.